Last Updated: June 3, 2025
Hey there, fashion traveler! At EuropeByDesigners LLC, we want you pumped for your stylish European tour, but we know life can throw curveballs. Based at 3000 Charleston Town Center, Charleston, WV 25389, US, we’ve got a clear refund policy to keep things fair for you and our hardworking guides, designers, and venues. Here’s the scoop on getting your money back if plans change.
How Refunds Work
More than 30 Days Before Tour: Cancel 30+ days out, and you’ll get a full refund, minus a 5% processing fee for admin and credit card costs. So, a $1,000 Paris Marais Chic Stroll would refund $950.
15–30 Days Before Tour: Cancel in this window, and you get 50% back, minus that 5% fee. That same $1,000 tour would give you $475.
Less than 15 Days: Sorry, no refunds here—we’ve already paid for guides, booked ateliers, and reserved spots for stuff like fashion shows in Milan.
If We Cancel: If we have to cancel (like a storm in Berlin or a designer bailing), you’ll get a full refund or the option to reschedule, like switching to a Barcelona El Born tour.
Group vs. Private/VIP Tours
Group tours follow the same refund timeline, but we can’t always move you to another group if it’s booked solid. For private or VIP tours, we’ll try to be flexible with changes, but the same 15/30-day rules apply. Non-refunded amounts can’t be applied to future bookings, and we don’t cover external costs like your flights or trains to the tour’s start city.
Processing Refunds
Refunds go back to your original payment method (credit card, bank transfer, etc.) within 7-10 business days. To request one, email [email protected] with your booking details (like tour name and date) or call +1 304-348-9753. You can also swing by 3000 Charleston Town Center, Charleston, WV 25389, US, Monday to Friday, 9 AM to 5 PM EST.
Special Notes
If you’re a no-show or cancel after the tour starts, we can’t offer refunds or partial credits. We recommend travel insurance to cover unexpected hiccups like illness or travel delays. Got a question? We’re here to help make your fashion adventure stress-free!
Contact Us
Email: [email protected]
Phone: +1 304-348-9753 (Mon-Fri, 9 AM–5 PM EST)
Address: 3000 Charleston Town Center, Charleston, WV 25389, US
Let’s keep your style journey on track!